Frequently asked questions

How do I order?


You can purchase your bouquet(s) easily and securely through this website, or through our Etsy page.




How much is delivery and how long will it take?


Delivery is free throughout the UK, and orders are processed within 1-2 working days. Orders are posted with Royal Mail first class. International delivery is available for a small fee.




How do the flowers get delivered?


Our bouquets are beautifully wrapped and handily packed in a parcel that fits through a standard sized letterbox.




Do we accept returns?


If you have any returns queries, please email us at fleurdelecoeur@hotmail.com within 10 days of receiving your order and we'll be happy to help.




Can I send a personalised message?


Yes - when you order you'll be able to write an optional gift card message. This will be handwritten in a beautiful card.




Can I leave a review?


Yes! We'd love to see your bouquet photos. You can leave us a Google review here: https://bit.ly/2FVrgyR Or if you make a purchase through Etsy you can create an Etsy account and leave a review after approximately a week.




How tall are the flower stems?


The stems measure between 40cm and 80cm. If your stems are too big for your occasion, you can use wire cutters or bend the end of the stems for flexible use.




How can I contact you?


Please email us at: fleurdlecoeur@hotmail.com For la Couture queries, please email: fleurdelacouture@hotmail.com




Are the flowers delicate?


Some flowers are delicate and may break if they are handled too roughly, just like normal flowers. Please handle them with care. However they are artificial of course, so are more hardy than fresh flowers.




What's an ideal height for my vase?


The vase we use in our pictures in 29cm tall, with a 9cm neck. A vase similar to this size would be perfect. If your vase is smaller you can gently bend the stems or cut them with wire cutters.





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